1. Shipping and Delivery
What is the shipping method? We usually use international express services such as DHL, UPS, FedEx, etc. to ship products. You can
also choose other shipping methods according to your needs.
How long is the delivery time? Delivery time varies based on product type, quantity and destination. Generally speaking,
international shipping takes 3-7 working days. We will do our best to ensure that orders are delivered on time.
2. Orders and Payments
How to place an order? You can place an order directly through the Alibaba platform, or contact us via email or online chat to get a quote and place an order.
What are the payment methods? We accept a variety of payment methods, including credit card, wire transfer, PayPal, etc. Please contact our sales team for more information.
Do you accept small batch orders? Yes, we welcome small bulk orders. We will provide corresponding solutions according to your needs.
3. Product quality and warranty
Does your product come with a warranty? Yes, we provide product warranty service. If you find any quality problems after receiving the product, please contact us in time and provide relevant photos and details, we will deal with it as soon as possible.
What quality standards does your product meet? Our products comply with international quality standards such as CE, RoHS, etc. We strictly control the production process to ensure stable and reliable product quality.
4. Customized services
Do you provide customized services? Yes, we provide customized services. We can customize the color, size, packaging, etc. according to your requirements. Please discuss your needs in detail with our sales team.
5. After-sales service
If I encounter problems during use, can I get after-sales support? sure. Our after-sales team is here to support you. If you
encounter any problems, please feel free to contact us and we will try our best to solve your problem. How to contact your
after-sales team? You can contact our after-sales team by email, phone or online chat. We will respond and provide assistance as soon as possible.