1: What is your MOQ?Usually our MOQ is 10pcs. we accept lower quantity for your trial order.
2: Do you provide samples to customers? If yes, what are the terms for it?We provide samples of products. Free samples of bottles, caps, paper cups (transport costs not included). For other products negotiated terms.3: How about the price of freight cost?Goods can be sent you by sea, by air, by express(DHL, FEDEX, UPS, TNT etc), We have best discount from our good shipping forwarders.
3: How long is the sample lead time?For existing samples, it takes 2-3 days. Thay are free. If you want your own designs, it takes 5-7 days, subjet to you designs whether they need new priting screen, etc.
4. What format of the file do you need if I want my own design?We have our own designer in house. So you can provide JPG, AI, cdr or PDF, etc. We will make 3D drawing for mold or printing screen for your final confirmation based on technique.
5: When clients get reply from us?Our professional sales team can revert you by Email,Whatsapp,Skype,Wechat quickly and efficiently. The inquiry could be replied within 6~8hours, it also be replied within 2 hours during our working time.
6: How to control our quality?The product must be inspected by our QC before delivery. The order will be produced according to order ’s request and approved samples.
7: How is package ? May i have custom package?Yes ,easy to do custom package, we will show you different packing idea.
8: Any discount possible if Iplace an order?
Yes, first order in our company can enjoy 5% discount, also, we have different price range(discount) based on different order quantity, please contact us for detailed information.
9: What if I find the good damaged after receiving?
Good after-sale service is our promise, please take photes first and send to us, which will be helpful for us to check it. Moreover, you will get the reservable compensation after we check it out.
9: What is the loading quantity of 20 feet container and 40 feet container.
(1) For 20" GP: 1000pcs
(2) For 40" HQ: 2420pcs
If you need samples for quality testing I can do for you, please feel free to contact us. Thank you!