Q1: Are you a factory or a trading company? A: We are a factory with ten years of experience, specializing in the production of high quality wedding event props, such as wedding Centerpiece, candle holder, arch, road lead and so on. If you are an overseas professional event company or distributor, please contact us directly, we are willing to provide very competitive prices and products.
Q2:Can you make customized products?
A: We accept custom designs and colors if you need them. Both OEM and ODM are included in our services. Please contact us directly for specific product customization requirements.
Q3: Can I place a sample order?
A: Yes, we accept sample orders to prove the quality of our products. Some samples are free and some are not, the cost of the sample depends on the value of the product. For specially customized products, you can contact our online service for more information. Please understand that you need to pay the freight for the sample order.
Q4: How can we check the good condition of the products before packing and shipping?
A: We will send you pictures or videos before shipping so that everything is fine. During the transportation of goods, we will also update the latest situation to ensure that the goods arrive at the destination safely. This is our responsibility to each customer and to provide the best service.
Q5: What about the lead time?
A: In general, it takes 5-7 working days for samples and about 2-4 weeks for mass production products. The exact time depends on the number of orders.
Note on shipment of goods: We can arrange the shipment of the goods according to your requirements and choices. If you are in a hurry, you need to get the goods before a certain time. Please arrange reasonable and sufficient purchasing schedule by yourself. We do not assume any responsibility for the delay of delivery due to uncontrollable emergencies such as customs inspection, peak season congestion, natural disasters, etc. Please understand and accept.
Q6: What if I receive a product I don't like or am not satisfied with?
A: Products are usually not returned or exchanged. If there is any quality problem, please timely feedback to us within 48 hours after receiving the goods and provide relevant videos or pictures.