1. Who are we?
A:We are leading supplier of home products&smart products based in Ninbo, China, start from 2010,sell all over the world. There are total about 51-100 people in our office.
2.Do you inspect all the goods before delivery?
A: Yes, we guarantee a 100% pass rate. If there is a defect, we will replace it free of charge.
3.Can I order one sample?
A:yes,we accept sample order,also customize sample,usually 1-3days sample will be ready
4.After I place the order when can I receive the products?
A:We have many shipping methods,the fastest is ship by express(DHL,UPS,etc.)3-5 working days;by airplane10-15days;by sea,30-40days
5. What's MOQ?
A:The MOQ depends on your requirement for color, size, material and so on.For stock item usually MOQ is 50PCS
6.How to start order with you?
A:firstly,pls contact our sale,they will start order for you.You can also enquire us in email&WhatsApp
7.What is payment term?
A:payment by TT or alibaba trade assurance,T/T 30% deposit and 70% balance before shipping
8.What can I do after I receive products broken?
A: Pls contact us at first time,we will solve for you
9.Can we provide free sample?
A:We provide stock sample for free,but the delivery fee will be on your side;for customize sample,we will charge mould fee,after you place the order and reach the quantity, we will refund the cost for you.