Q:who are we?A:We are based in Guangdong, China, start from 2012,sell to North America(35.00%),Domestic Market(16.00%),Eastern Asia(15.00%),Southeast Asia(10.00%),South Asia(5.00%),South America(5.00%),Central America(5.00%),Eastern Europe(3.00%),Western Europe(2.00%),Mid East(2.00%),Southern Europe(1.00%),Northern Europe(1.00%). There are total about 51-100 people in our office.
Q:How can we guarantee quality?A:Always a pre-production sample before mass production;
Always final Inspection before shipment;
Q:what can you buy from us?A:Jewelry Welding Machine/Industrial Welding Machine
Q:why should you buy from us not from other suppliers?A:We offer whole marking and welding solution for battery,new energy and so on industry.
Q: what services can we provide?A:Accepted Delivery Terms: FOB,CIF,EXW;
Accepted Payment Currency:USD,EUR,AUD,HKD,CNY;
Accepted Payment Type: T/T,L/C,Western Union,Cash;
Language Spoken:English,Chinese,Spanish
Q:Are you a factory or a trading company?
A:We are professional factory producing laser machines and we provide perfect OEM/ODM and after-sale service.
Q: I know nothing about the laser machine, what kind of machine should I choose?
A: Just tell us what you want to do using this machine. And sending us a sample picture is better. Then we will send you a perfect solutions and suggestions.
Q:How can I know your machines work well?
A:Before delivery, we do test the working state of the machine for you.
Q:If we do not know how to use the machine, can you teach us?
A:Yes, we will.
We will send you the English manual and CD video for machine using and maintaining with machine.
If u still have some trouble, we can talk by telephone / WHATSAPP / SKYPE.
If you come to China, we will offer you free training until you can use machine freely. If necessary, we will have our
professional engineers to your company to install or adjust the machine, you only need to pay for the cost of air tickets, hotel,meals.
Q:If the machine doesn't work, what should I do?
A:
1. The engineers are online for 24 hours, they can check the problems and give you solution very soon.
2. All our machines have two years warranty. If there is problem of machine parts under "normal new" during the warranty period,
new parts will be sent and customers pay for the shipping cost only.
3. Please rest assured that operation video and manual will be offered, ensuring you can operate the machine easily.
4. We offer free after-service forever. If any problem with the machine, just let us know, we will give solutions quickly.