Q: Who we are?A: We are based in Henan, China, start from 2020,sell to North America (28.00%), Western Europe (23.00%), South America (12.00%),Eastern Europe (11.00%), Africa (9.00%), South Asia (7.00%), Eastern Asia (6.00%), the Middle East (2.00%) and Central America(2.00%). There are a total of about 501-1000 people in our office.
Q: How can we guarantee quality?A: Always a pre-production sample before mass production;
Always final Inspection before shipment;
Q: What can you buy from us?Blood Pressure Monitor, Nebulizer, Glucose Meter, Pulse Oximeter, Thermometer.
Q: Why should you buy from us not from other suppliers?A: 1. A 14-year complete supply chain
2. Mold design and manufacturing
3. SMT and injection workshop
4. Inspection laboratory
5. 11,000 square meters of 100,000 level clean dust-free production workshop
Q: What services can we provide?A: Accepted Delivery Terms: FOB, CIF, EXW, DDP, Express Delivery;
Accepted Payment Currency: USD, CNY;
Accepted Payment Type: T/T, L/C, Pal;
Language Spoken: English, Chinese;
Q: How does your factory do regarding quality control?A: Quality is priority. We always attach great importance to quality controlling from the very beginning to the very end:
1. All raw material we used are environmental-friendly;
2. Skilful workers care every details in handling the producing and packing processes;
3. Quality Control Department specially responsible for quality checking in each process.
4. Processing time is much faster than other factories.
Q: Are your medical devices certified and compliant with relevant regulations?A: Yes, all our medical devices comply with the necessary regulatory standards and certifications to ensure safety and quality.
Q: How can I determine which medical device is suitable for my specific needs?A: Our knowledgeable sales team can assist you in selecting the most suitable medical device based on your requirements. Please reach out to us for personalized recommendations.
Q: Do you provide training on how to use the medical devices?A: Yes, we offer comprehensive training programs to ensure proper usage and handling of our medical devices. Our training sessions cover product operation, maintenance, and safety guidelines.
Q: How long is the warranty period for your medical devices?A: The warranty period varies depending on the specific device. Please refer to the product documentation or contact our customer service team for detailed warranty information.
Q: Can you assist with installation and setup of the medical devices?A: Yes, we provide installation and setup services to ensure the proper integration and functioning of our medical devices within your facility.
Q: What technical support options are available for your medical devices?A: We offer comprehensive technical support to assist you with any queries or issues related to our medical devices. You can reach out to our support team via phone, email, or online chat.
Q: How can I order your medical devices?A: You can place an order by contacting our sales team directly or through our website. Our sales representatives will guide you through the ordering process and provide any necessary assistance.
Q: Are spare parts readily available for your medical devices?A: Yes, we maintain a stock of spare parts to ensure timely replacements and repairs for our medical devices. Our customer service team can assist you in procuring the required spare parts.
Q: What happens if there is a problem with a medical device after the warranty period?A: Even after the warranty period, we continue to provide support and assistance. Our customer service team can help arrange repairs, replacements, or maintenance services for a fee.