Q1: We have studied this product and would like to know more about it, such as the materials, and other details..So would you please give me information about this product?A: The main material is diatomaceous earth, plus small parts of wooden fiber, slaked lime, and cement.The available colors arae white, light grey, medium grey and dark grey. Popular size for bathroom is 39*60cm, and dish drying mat is 30*40cm.
Q2: How many pieces are your monthly production capacity?
A: around 100,000 pieces per month.
Q3: Do you do OEM?
A: yes, we could do OEM, MOQ to custom is 500 pieces per design.
Q4:We will place a test order at the beginning to get some feedback from our customers, and then we will place our big order as
the second order.Is it workable?
A: No problem to do trial order, but if qty less than 500 pieces, could not custom packaging.
Q5: Do you also do DDP?
A: Yes, we have rich experience to handle DDP shipment.
Q6:How long is your leading time?
A: Lead time is around 15-20 days after receive deposit.
Q7: Do you have any Amazon clients? If so, is this possible to send me their product page?
Would you also please send me your hot, trending, and profitable products?
A: Yes, we have been cooperating with many amazon clients. But we have signed NNN docs, could not send their product page to you.
While I could show you our best selling product catalogue for reference.
Q8:Are you a factory or trading company?
A: We have own factory to produce the diatomaceous earth mat, and also build a trading company to do export business.
So we are rich experience in both controlling product quality and marketing.
Q9:What is the PAYMENT TERMS?
A: we support to do ALIBABA TRADE ASSURANCE ORDER, 30% deposit when place order, balance 70% before shipment.
Q10:Can this be machine wash?
A: for stone mat, could not be washed by machine, when it dirty or stain, please use brush or sandpaper to clean it, and rinse the
water.
It's easy to clean and dry quickly.
Q11:What's the MOQ to do my own design?
A:The moq is 500pcs per design.
Q12:What's the normal packing?
A: 1 stone mat + 1 anti slip mat + 1 sand paper + 1 instruction manuel, into styrofoam box, then into an
inner box (could custom design ) + UPC label, 5 / 10 pieces into an brown master carton.
Q13:I am planning to purchase "stone bath mat"(product picture attached) I am looking for the best price including
the product + packaging + barcodes + DDP, Can you do that?
A: sure, we could custom design on both mat and packaging. Also please inform warehouse address
or zipcode to check DDP shipping cost.
Q14:What is the cost of all these by air and sea to Amazon Warehouse(DDP)?
A: please share a warehouse address to check shipping cost.
Q15: What are the package weights and dimensions of this product?
A: for 39*60cm, the inner packaging size is 43x3.8x64.8cm, single packaging weight is around 2.7kg,
5 units per brown master carton, carton size is 66x23x45cm, carton gross weight is around 15kg
Q16:QUALITY COMES FIRST. There are lots of complaints from customers about the negative sides of the product(Crack).
So if your product returns more than %10, do you agree to a refund? What warranty comes with this particular product?
A: We will provide self-inspection before shipment, to make sure all goods and packaging are in good condition before shipment.
And If there is quality defect before using, we could refund product cost. While if the demage was caused by improper usage, we
will not be responsible for it.
Q17:Do you accept PayPal?
A:We don't often use PayPal directly, you can pay ALIBABA TRADE ASSURANCE, this is most popular selections by customers.
Q18:Do you offer a DDP or delivered duties paid delivering service and if so provide details?
A: Yes, DDP has been the most commonly used options by our clients. Either private warehouse or amazon warehouse is no problem.
We will cover all of the shipping cost, import duty, customs clearance cost and local shipping cost to your warehouse.
Q19: :Can you answer these questions and please give me a total price for 1000 pcs Including any shipping or payment fees I will
have to pay?
A:I am happy to offer you the DDP price of 1000sets. Can you tell me your Amazon warehouse address or warehouse code?