Q: Do you have samples offer before bulk order?
A: Yes, We offer the samples, and we usually ship within 1-3 working-day, For OEM depending on request, it may take 7-10working-day.
Q: How can I order samples to test?
A: Please provide your requests to us, we will send you a proforma invoice. Once when we receive the cost we will deliver the sample.
Q:Do you have the items in stock?
A:The most of products are in stock. We can send the goods out within 3 working days after payment received. For the goods are out of stock, production time is about 7-10 days.
Q:Do you offer other relevant items?
A:Yes we do. We are offering barcode scanner, thermal receipt printer, magnetic card reader, data collector and Pos system,etc.
Q: Is ODM/OEM service available?
A: Yes, we offer ODM/OEM according to client’s requirements
Q. What’s your Order MOQ?
For our own brand, we have ready stock without MOQ
For ODM/OEM, depending on different model, MOQ can be negotiated
Q:If the goods are damaged badly, who is responsible for it?
A:We will be responsible for the damaged goods when it is damaged during transport, and we can exchange the new goods for you.
Q. How to ship the goods to us?
A: For samples order, usually delivery by carrier like DHL, TNT, FEDEX etc.; for bulk order, usually ship by air or sea.
Q: How does your factory control quality?
A:We strictly control every detail of production, and every product is inspected by our QC team before delivery.
Q:What warranty do you offer?
A: Each product with 1 year warranty,expect the human damage and force majeure factor.
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