1. Q: Are you factory or trading company?
A: We are OEM factory located in Fujian Xiamen, which have more than 12 years experience during the packaging industry.
2. Q: Can I get a sample before place an order?
A: Of course,we can provide a ready or custom sample before mass production.The ready sample is free of charge
however, the custom sample will occur sample charge.
3. Q: How soon we can get a sample?
A: Usually, the sample production takes about 4-5 workdays.In addition, the express takes about 3 days.
4. Q: How to start the mass production?
A: We start the production once we receive the least 50% deposite and confirm the design.The balance will be asked after we finished the production.
5. Q: What methonds of payment?
A: Normally,we make the order link through Alibaba both sample and mass production.Also accpeted bank account and
paypal.
6. Q: What is the terms of payment?
A: Credit Card, TT(Wire Transfer), L/C, DP, OA
7. Q: How many days for shipping? Shipping methods and lead time?
A: 1)By Express: 3-5 working days to your door (DHL, UPS, TNT, FedEx...)
2)By Air: 5-8 working days to your airport
3)By Sea: Pls advise your port of destination, the exact days will be confirmed by our forwarders, and the following
lead time is for your reference. Europe and America (25 - 35 days), Asia (3-7 days), Australia ( 16-23 days)
8. Q: Rule of samples?
A: 1. Lead Time: 2 or 3 working days for white mock-up samples; 5 or 6 working days for color samples (customized
design) after artwork approval.
2.Sample Set-up Fee:
1).It's free for all for a regular customer
2).for new customers, 100-200usd for color samples, it is fully refundable when order confirmed.
3).It's for free for white mock-up samples.