1.Can I buy samples before placing orders?
-Yes, we can provide the customized sample order in 7 to 15 days. Sample fee can be refunded from the first bulk order.
2.What kind of file do I need to send when I make the custom order?
-best to be editable files, such as ai, ps, or pdf.
-if no, clear picture in png format is acceptable.
3.What is your lead time?
-For RTS products and sample, the lead time within 7 days.
-For customized order, the lead time will be 30 days around.
4.What is your payment term?
-T/T bank transfer or Alibaba trade assurance.
5.What is the shipping method?
-It could be shipped by sea,by air or by express(EMS,UPS,DHL,TNT,FEDEX and ect). Please confirm with us before placing orders.
6.Refund Policy for Lost Orders & Defective Products
First of all, we value every order you give us no matter it's sample order or bulk order, we will follow up every step to control the product quality.
Our company's return and exchange policy is as follows
Before the goods leave the factory
1. We highly welcome customers to ask third-party companies to inspect the goods in packaging for full inspection or random inspection.
2. We consider the quality of the bulk goods to be qualified when the inspection passed.
3. Defective products will be repaired in time or replaced with good products.
4. Products that have passed the inspection will not be returned or exchanged free of charge in principle.
After the goods leave the factory
1. Damages or defects caused by improper storage, logistics, and human operation by customers will not be returned free of charge.
2. If the packaging is not damaged, for products with missing parts, please provide the relevant packaging and product pictures in 5 days after they receive the goods, and replenish the next order as appropriate. (Applicable only when the customer chooses to sample the goods and passes the inspection.)