1.How long does the warranty run? ---If a defect arises within 2 years, Spider Farmer will provide free after-sale service. If a customer returns a Product or part that is ineligible for service, Spider Farmer will charge the customer credit card/Paypal for the authorized amount.
---The LED lights purchased for 2 to 5 years can get free accessories or a trade-in allowance
2.How long does it take to deliver?
--- we have warehouse in USA, UK, Thailand, Germany, Australia, Canada, Russia, for these countries, usually you can get products in 2-5 days.
--- For other countries, usually about 7-9 working days by express (DHL, UPS, TNT, Fedex etc), about 1 month if
shipped by sea.
3.Which method of payment do you support?
--- Alibaba trade assurance order (visa card/ credit card etc), Paypal, western union, Bank Transfer (T/T) etc.
4.What should I do if I receive a damaged or incorrect product?
---If you receive a damaged or incorrect product, please keep the original packaging and contact us. Spider Farmer customer service will assist you in resolving the issue.
5.What type of plugs do you ship?
---We ship the standard voltage plug for the destination country. If you have special needs, please contact our customer service team.