1. Who are we? We are a factory located in Guangdong, China, with a vast expanse of 5,000 square meters. Moreover, we have
warehouses in Europe for your convenience. You are welcome to visit our facility at any time!
2. Can I order a sample?
Certainly, we are pleased to offer you samples for quality testing purposes.
3. What is the delivery time?
Typically, delivery takes between 5 to 35 working days post-receipt of your payment, depending on the order quantity and destination country. For expedited delivery, consider ordering from our European warehouse.
4. What color options are available?
We generally provide a range of popular colors, but we can also customize colors to align with your preferences.
5. Can I use my own logo/sticker on an electric bicycle?
Absolutely. Simply provide us with your logo/sticker design, and we will assist with the printing and painting process.
Design services are also at your disposal.
6. What are the payment terms?
In accordance with our company policy, we primarily accept T/T payments. For larger orders exceeding $100,000, we can also accommodate L/C. Furthermore, we offer diverse payment options, including PayPal, credit cards, and e-checks.
7. Can I mix different models in a full container order?
Certainly, you have the flexibility to mix different models in a full container order.
8. Should I order spare parts with my initial order?
It is recommended to include spare parts for your after-sales service. The required quantity can be determined based on your order, and we can provide recommendations based on our expertise.
9. What are your warranty terms?
We offer standard warranty durations, often exceeding industry norms. For detailed warranty terms, please reach out to us directly.
10. How does your factory approach quality control?
Quality serves as the foundation of our factory's operations. We prioritize quality control from the initial
stages to the final step of container loading. Each product undergoes meticulous assembly and rigorous testing before packaging
and shipping to ensure top-notch quality.