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Q1: Are you the original manufacturer?
A1: Yes, ZKJF is professional as a contruction equipment manufacturing enterprise.
Q2: How long is your delivery time?
A2: Generally, production takes 7-10 days after prepayment. If in stock, we will ship within 1-3 days,also depends on the quantity.
Q3:Where your products have been exported before?
A3: Widely been sold to South Asia, Africa, South America, Middle East and Middle Asia etc.
Q4: How should we do if the machine broken ?
A4: Pls take several videos or pics to show machines problems, then our technicians will check and find the faulty causes and provide the solutions.
Q5:Do you provide after-sales service?
A5: Yes. We provide 12-month warranty, responsible for product quality problems caused by quality during this period. That is, if quality problems occur within 12 months after purchase, our company will provide free spare parts and promise to provide technical services. Our company has a professional after-sales service team, after-sales engineers provide installation and commissioning training, and solve all your worries systematically, thoroughly and quickly.
Q6: How about your product spare parts service?
A6: We offer spare parts with most favorable price. If urgently, we'll send by sea or air ASAP. People also could purchase several pcs with machines together to save shipping cost.
Q7: What about problems in daily use?
A7:Our customer maintenance department and after-sales service engineers provide online consultation at any time.
Q8.: What kind terms of payment can be accepted?
A8: T/T, L/C and Alibaba available.
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