Quality control Q: Have all your cars undergone testing before delivery?
A: At Green Future, we adhere to the highest quality control standards in packaging and delivery. Every vehicle undergoes rigorous inspection to ensure excellence in every aspect. We guarantee 100% testing before shipment.
Shipping
Q: What shipping methods do you use and what is the delivery time?
A: We utilize various transportation modes including trailers, rail, containers, and RORO ships. For small orders, we offer LCL shipments, while larger orders are shipped via FCL. Typically, orders are delivered within 15 to 25 days after deposit receipt.
Q: How to guarantee my order after placing an order?
A: We will track your order and provide production video throughout the process. Our dedicated customer service team is also available to address any follow-up queries or feedback. Packing
Q: What are your packing options?
A: We offer packing in wooden cases, iron frames, or as per specific customer requests.
Payment
Q: What are your payment terms?
A: We accept T/T, L/C, West Union, and PayPal with a payment term of 30% deposit and 70% balance before shipment.
Q: What is your trade term?
A: We accept EXW, FOB, and CIF.
Q: How can I be assured of the security of my transaction?
A: We are a verified provider on Alibaba, with all our background and company information verified by Alibaba and verified provider, ensuring a secure shopping experience.
Company
Q: Are you a trading company or manufacturer?
A: We are an international car trading company specializing in new energy vehicles. Committed to promoting a greener future, we are at the forefront of the new energy vehicle market in China. As a trading company, we have the advantage of satisfying our customers' needs without being limited to specific brands. We are committed to providing a diverse range of options to meet the unique preferences of our customers.
Q: Do you offer any after sales service?
A: We have a support team that can video chat with you and walk you through the inspection & repair process for most problems. If any part needs to be replaced, we can send a new part to you at cost.
Q: What is your minimum order requirement?
A: 1 unit.
Car
Q: Is your car new or used?
A: Our cars are brand new and unused. According to China's export policy, we follow the following procedure:
1. Registration in China
2. Return the license after arriving at the Chinese export port
3. The brand new car will be exported directly to your country after the license is returned.
Q: How do I recharge my electric car, and how long does it take?
A: Simply plug in your car using the provided portable charging device, which can be conveniently stored in the trunk or back seat. Charging time typically ranges from 6 to 8 hours, depending on the model.