1. Can I customize the products with my brand logo? Yes, we provide OEM services such as custom helmet colors, adding your brand logo to the helmet, or creating custom packaging.
2. What is your Minimum Order Quantity (MOQ)?
Our MOQ is 300 pieces per model. Orders below the MOQ will incur a 5% price increase.
3. What are your payment terms?
Our standard terms require a 30% deposit before mass production, with the remaining 70% balance due before shipment.
4. What is your estimated delivery time?
Upon receipt of the 30% deposit and all production details, the delivery typically takes about 30-40 working days. However, the timeframe may vary based on quantity and specific requirements.
5. How can I obtain samples?
Please provide the model and specific details. Sample fees are charged based on your requirements, and shipping costs are covered by the buyer.
6. Can I place a trial order before making a bulk purchase?
Absolutely, we welcome trial orders to ensure your satisfaction.
7. Can you create a mold based on our 3D file?
Yes, we offer mold-making services. Simply send us your 3D file or rough drawing, and we'll create a helmet prototype for your approval. Once confirmed, we'll proceed with mold making, which typically takes about 40 days.
8. What is the warranty period for your products?
Our products come with a one-year warranty. Before delivery, each helmet undergoes thorough quality checks. Please inform us promptly of any quality issues.