Q1. What is your terms of packing?
A1: Generally, we pack out goods in containers by iron frame. If you have special requirement we can follow.
Q2.What is your terms of payment?
A2:T/T 50% deposit,50% balance before dispatch from factory.
Q3. How about your delivery time?
A3: Generally, it will take 7 to 15days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
Q4. Can you produce according to the samples?
A4: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
Q5. How long for the warranty?
A5: The whole vehicle have 12 months warranty.
Q6. Do you accept to customize the vehicles as per our special request?
A6: Yes, we customize vehicles as per customer's speical request with reasonable cost and lead time, as long as the customization is not related to the chassis modification.
Q7. Do you test all your goods before delivery?
A7: Yes, we have 100% test before delivery.
Q8. Do you provide after service spare parts?
A8: Yes, we provide all the spare parts to our vehicles, even 5 years after we stop the production of the vehicle. For your easier working to select the spare parts, we also supply parts manual.
Q9. Do you provide technical support?
A9: Yes, we provide technical support by email and phone. If necessary, we can also send our engineer to your place.