1. Who are we?
We are based in Shanghai,China,start from 2013,sell to North America(19.00%),Eastern Asia(8.00%),Western Europe(13.00%),Sourh
America(15.00%),Southeast Asia(5.00%),Africa(3.00%),Oceania(8.00%),Northern Europe(17.00%),Southern Europe(10.00%),South
Asia(2.00%).There are total about 30-50 people in our office.
2.How can we guarantee quality?
Always a pre-production sample before mass production;
Always final Inspection before shipment.
3.Are you a manufacturer or a trading company?
We are a manufacturer established in 2013 ,now in Shanghai CN. Committed to providing the majority of users with
economic,high-quality laser equipment. Welcome to our factory.
4.How long does it take to learn the laser?
The software is easy to learn with teaching video, also we can help you to learn the laser online. Usually it will take a few
hours to operate the laser ,But it will take a bit of trial and error to learn what speed and power settings to use with different
materials. So we include a comprehensive guide with your system that has recommended speed and power settings for various
materials with which you will be working.
5.Will the laser machine be safe during transport?
(1) Inner: plastic stretch film and white foam.
(2)Middle: small pieces of wood and screws.
(3)outside: standard export wooden case.
So,the laser machine will send to you safely. In case the machine was damaged , please contact us ,We will process the
replacement as soon as possible to ensure that it arrives in time.
6.What should I do when something goes wrong with the laser?
We offer a two-year warranty. In warranty, we will provide the broken items free of charge. Beyond the warranty period, we still
provide maintenance service.
7.what services can we provide?
Accepted Delivery Terms: FOB,CIF,EXW,DDP,Express Delivery;
Accepted Payment Currency:USD,EUR,JPY,CAD,AUD,HKD,GBP,CNY,CHF;
Accepted Payment Type: T/T,D/P D/A,MoneyGram,Credit Card,PayPal,Western Union,Cash,Escrow;
Language Spoken:English,Chinese,Spanish,Japanese,Portuguese,German,Arabic,French,Russian,Korean,Hindi,Italian.