Q: How long can the goods be delivered after I make the payment?
A: Generally speaking, we deliver within 5 working days. But according to different products, we will have different delivery times. For example, customizing products takes longer.
Q: How do you ensure product quality?
A: We use A-grade raw materials for production. Before you place an order, we will confirm the product parameters and quality with you through photos, videos, samples, etc. And before mass production after placing the order, we will first make small batches of products and confirm with you.
Q: What trading methods do you support?
A: We support trade terms such as EXW/CIF/FOB/DAP/DDP, and payment methods such as T/T, D/A, D/P, and L/C.
To ensure your transaction security, we recommend conducting transactions through Alibaba Credit Insurance orders.
Q: How long is the transportation time?
A: We can transport the goods to you through express delivery, air freight, sea freight, railway, road and other transportation methods.
Usually, express delivery takes about 15 days to deliver the goods to you, while sea/rail/road delivery takes about 25-35 days to deliver the goods to you.
Q: What kind of OEM/ODM support do you provide?
A: We support packaging customization, logo design, DIY dyeing, and flower arrangement.
Q: How long can this flower bloom?
A: Generally speaking, it will last for 3-5 years
Q: What is your after-sales service?
A: If you receive a damaged product or find a quality problem, please take a photo or video and contact us, we will provide a satisfactory solution for you.
If we can't solve it, we will resend the product or refund you.
We do our best to provide you with the highest quality products and services.