Q1.Are you a manufacturer or treading company? A1:We are a factory in Shenzhen,OEM/ODM/Customization is available, print your logo is welcomed.
Q2:Do you have any MOQ limit for solar light order?
A2:Low MOQ, 1pc for sample checking is available.Mixed samples are welcomed.
Q3:How does your factory do regarding to quality control?
A3:We have related record to monitor IQC and QC, all lamps will have 24-72hrs aging test before packing and delivery.
Q4:How much is the freight cost of samples?
A4:It's depends on weight, packing size and destination.Please contact us if you need,we can get the quote for you.
Q5.What's the shipping method?
A5:It could be Ocean Shipping, Air it and Express(EMS, UPS, DHL, TNT, FEDEX, etc) .Please contact us to confirm the shipmentmethod you preferred before placing an order.
Q6.How is the after sales services?
A6:We have a professional team which is in charge of after-sales service,also a service hot-line dealing with your complains and feedback.
Q7:Why the product warranty is 2 years ? Could I change the lamp after 2years?
A7.The industrial standard warranty is 2 years. And it doesn't mean the lamp lifespan is 2 years,it mean we will provide related aftersales service freely during this 2 years. The lamps could still work well after 2 years normally.
Q8:When's the delivery time for the order?
A8:28-35 days after receiving the deposit and confirming the packaging
Q9. what services can we provide?
Accepted Delivery Terms: FOB,CFR,CIF,EXW,FAS,CIP,FCA,CPT,DEQ,DDP,DDU,Express Delivery, DAF,DES;
Accepted Payment Currency:USD,EUR,HKD,CNY;
Accepted Payment Type: Trade Assurance/T/T,L/C,Credit Card,PayPal,Western Union,Cash;
Language Spoken:English,Chinese,Spanish,Japanese,Portuguese,German,Arabic,French,Russian,Korean,Hindi,Italian