1. Are you a factory or a trading company?
We are a factory with an export license.
2. Can you do OEM?
Yes, We have been cooperating with many trading companies and OEM manufacturing for few years.
3. What is after-sales service?
We have 17 years of after-sales service experience. No matter what problems your machine has we will respond within 10 minutes and solve them within 2 hours. The entire machine comes with a 3-year warranty and technical support is provided through phone, email, WhatsApp, and Skype
4. How to choose the appropriate machine?
You can tell us about the material, size, and machine function requirements of the workpiece. We can recommend the most suitable machine based on our experience.
5. Do you have installation and equipment debugging services?
Yes,we do. The machine has been installed and debugged before leaving the factory. After receiving the machine, you can use it directly. We provide a complete and free operation manual and instructional video and as well as we can also have our technical personnel go to your country to install and debug the machine.
6. Can I process a sample video to confirm the machine's functionality?
Yes you only need to provide drawings or photos, and we can provide you with free processing samples and recording videos.
7. What are the payment methods?
There are two payment methods.
(1)T/T refers to international bank transfers. 50% deposit, then we start to produce machines for you. 50% before shipment convenient and fast.
(2) Alibaba Secure Payment. Reliable and secure, Alibaba will charge a handling fee. or if you have other payment
methods, we can also consider them