Японская глазурованная чайная чашка в стиле ретро

WHY US? 

1. Regarding Product Materials & Safety
Q: What are the materials used in your products, and are they safe for use?
A: Each material undergoes rigorous quality control and safety testing to ensure they are non-toxic, odorless, corrosion-resistant, and harmless to humans, giving you peace of mind during use.Such as our coffee, tea sets, and tableware products are crafted from food-grade, safe materials such as high-quality ceramics, stainless steel (304 food-grade), borosilicate glass, and food-grade silicone.

2. Customization Options
Q: Do you offer customization services, such as adding logos or specific designs?
A: Absolutely! We specialize in customization services, allowing you to personalize your products with logos, patterns, or unique designs. Simply provide us with your requirements, including quantity and design artwork, and our dedicated team will work with you to create a tailored solution that meets your needs.

3. Wholesale & Bulk Orders
Q: Do you offer discounts for wholesale or bulk orders?
A: Yes, we do offer competitive discounts for wholesale and bulk orders. Our pricing structure is designed to reward customers who purchase in larger quantities. Please contact our sales team directly to discuss your specific requirements and receive a personalized quote. We're committed to providing the best possible value for your business, whether you're a retailer, restaurant owner, or event planner.

4. Product Availability & Lead Time
Q: Are all products in stock, and what is the lead time for orders?
A: Most of our products are available in stock and ready for immediate dispatch. However, for larger orders or custom-made items, there might be a slight lead time. We strive to keep our inventory updated, but please allow for a few days' notice in case of unexpected stock shortages. To ensure prompt delivery, we recommend placing your order well in advance, especially during peak seasons. Our team will provide you with an accurate lead time upon confirmation of your order.

5. Shipping & Packaging Concerns
Q: How are your products packaged, and can they withstand transportation without damage?
A: We prioritize safe packaging for all our products. They are securely wrapped in shock-absorbing and pressure-resistant materials like foam boxes and bubble wrap to ensure they arrive intact. We collaborate with reliable logistics partners offering tracking services throughout the shipping process, ensuring your goods reach you safely.

6. Shipping Costs & Customs Duties
Q: How are shipping costs calculated, and do I need to pay customs duties?
A: Shipping costs are typically based on shipping way, the product's weight, dimensions, and the destination country's shipping rates, which will be displayed at checkout. Regarding customs duties, these vary by country and are usually the buyer's responsibility. We recommend checking your local customs policies before purchasing to understand any potential fees. Our team can also provide an estimate upon request, but the final amount is subject to your country's customs regulations.

7. Payment Methods & Security
Q: What payment methods do you accept, and how secure is my transaction?
A: We accept a wide range of payment methods, including credit cards (Visa, Mastercard, etc.), T/T, and Alibaba Trade Assurance for added security. All transactions are processed through secure payment gateways, ensuring your financial information is encrypted and protected.