We have compiled a list of answers to frequently asked questions about Our shop. If you think a question should be added to this list please contact us and let us know.
Question1:With such a diverse range of lithium batteries for sale, which products do you manufacture and sell directly, and which ones do you act as an authorized distributor for?
Answer1: We are dedicated to providing comprehensive lithium battery solutions tailored to our clients' needs. Our in-house production includes non-rechargeable 3.0V Limno2 batteries and rechargeable 3.7V polymer batteries, both in soft packaging. These products are uniquely designed and come with personalized customization services for our clients. Additionally, we serve as authorized distributors for other brands' lithium-ion batteries and LiFePO4 batteries. While we do not manufacture these batteries ourselves, we source them directly from manufacturing companies, ensuring the best prices for our customers. Prior to shipment, we rigorously test and verify the quality of these batteries. Furthermore, we offer battery pack assembly services, allowing clients to customize various battery pack configurations with the support of our skilled team. Lastly, we are happy to provide recommendations on battery types and models based on our clients' specific requirements.
Question2: Li-ion battery products are available from Japan, South Korea, and China. What distinguishes these products?
Answer2: Japan and South Korea boast earlier research and manufacturing experience in the Li-ion battery industry. They introduced series products like 18650 and 21700 much earlier and exhibit strong capabilities in technological innovation. Moreover, they have established a reputation for higher quality. As a result, we typically prioritize purchasing products from these regions. Over the past decade, China has also made significant strides in Li-ion battery technology. Chinese enterprises benefit from a later start, allowing them to leverage better automation equipment. From our experience, both technology and craftsmanship are crucial factors. A proven reputation for quality is equally important. Given a feasible budget, we prefer opting for brands with better quality. However, in cases of budget constraints, we can recommend high-quality products manufactured by outstanding Chinese enterprises.
Question3: Why does Alibaba platform show different prices for the same product?
Answer3: Firstly, for a specific brand, theoretically, it should have a consistent price. However, when purchasing in larger quantities, a buyer may negotiate and secure a lower price. Therefore, the listed price might not necessarily reflect the actual price of the product. In such cases, the product may not be the same as initially perceived. In theory, exceptionally low prices rarely indicate the best quality products. Distinguishing these nuances often requires careful consideration, and this is one of the challenges of online sales. Our company specializes in selling genuine products. In situations where a customer's budget is constrained, we may recommend alternative products. Our primary goal is to assist customers in procuring battery products that meet their needs while working within their budget.
Question4: Why is it not possible to directly place an order for battery products but instead requires the seller to confirm a contract created by the buyer?
Answer4: Firstly, batteries fall under the category of dangerous goods in international regulations. During transportation, they are subject to numerous constraints, including the mode of transportation, the level of control in the buyer's country, the selection of delivery conditions, and the agreement on the method of receipt. Consequently, battery sellers need to obtain additional shipping information from a third-party logistics company based on the buyer's chosen product, delivery method, delivery address, and postal code. After confirming this information with the buyer, it is then adjusted in the contract. Only after this process can the contract be finalized, allowing for payment and implementation. We hope our customers understand the necessity of providing shipment information in this context.
Question5: How can buyers confirm the quality of battery products upon receipt?
Answer5: Firstly, each battery product comes with a unique specification sheet that declares its performance. The specification sheet serves as the buyer's acceptance document, and buyers need to test the battery based on the specified conditions in the specification sheet to confirm its performance. To avoid purchasing unsuitable products, buyers are advised to confirm specification sheet information with us before making a purchase. Note: Battery transportation requires batteries to be non-full charged, so buyers need to follow the specification sheet instructions and charge the battery before conducting tests.
Question6: Why is the performance of the battery pack not as expected when tested after assembling individual batteries?
Answer6: Firstly, if we are selling individual batteries, our responsibility is limited to ensuring that each individual battery meets the specifications outlined in the data sheet. The evaluation of a battery pack involves a comprehensive assessment of the battery, Battery Management System (BMS), design scheme, and connecting materials. Any issues with these components can impact the overall performance of the battery pack, requiring specialized knowledge and experience to assess. It is advisable to confirm the individual batteries' compliance with specifications before assembling the battery pack to eliminate potential issues with the batteries themselves.