1. Where can I see your products?Our studio is located at 1F., No. 24, Zhongxing St., Shilin Dist., Taipei City 111010, Taiwan. If you would like to visit, please DM us on Instagram or Facebook, or email us at panpanhua.tw@gmail.com to make an appointment.
2. Can I buy samples?Yes. Please feel free to contact us.
3. Where are your products made?
All our products are designed and made in Taiwan.
4. Do you offer customizations of your products?
Yes, we offer customization services. Feel free to contact us for more information.
5. Is there a minimum quantity for placing an order?
The minimum quantity is 50 square meters.
6. Do you stock products?
All of our products are made to order, and we only offer a limited quantity of samples for sale.
7. Which are the payment terms?
Orders require a 50% deposit before production begins, with the balance to be paid within 15 days of receiving the products.
8. Can I change or amend the invoice provided?
Alterations are allowed before the order confirmation. After we begin production (after the downpayment), alterations are not allowed.
9. What is your lead time?
The lead time for our made to order tile is 3 months. Custom or high volume projects may require additional time, the length of which will be determined upon receipt of your order.
10. Do you accept returns?
Because our products are handmade per order and according to client specifications, we are not able to offer returns.
11. How to clean and maintain?
If stained with colored substances such as tea, coffee, soy sauce, or ink, it may penetrate into the inner of the tile. Please handle it immediately; using neutral detergents to clean instead of acidic cleaners.