About CustomizationQ:What customization service can you offer?
A:Our customization service include size,stone ,mesh,sideband,mattress layer,put logo on the packaging or other needs you put forward. Can also accept the mats & controller solution development
Q:How many functions can I choose?
A:FIR,Negative ions,PEMF,Photon,Tens.About sample
Q:May I place a sample order to check quality before Large wholesale?
A:Yes.
About Product
Q:What certification do you have?
A:Our products have passed the European Union CE standard certification, RoHS standard certification, and our products comply with European Union REACH regulations.
Q: How do you solve product issues after sales?
A: We offer 1 year warranty, if there is something wrong with the product, please contact us.
About shipment
Q:Can I inspect products before shipment?
A:Yes.We will take these photos and video for you to guarantee the cooperation.Can also arrange online video meeting to check. Third party inspection company available too
Q:Do you support drop shipping?
A: Yes, some products support drop shipping.
Q: What shipping methods will you choose?
A: For a trial order or a small order, we choose to ship by international expresses such as DHL, FedEx, UPS, TNT, EMS, etc. For large wholesale, we will ship by sea, air, or to the directed logistic agent as your requirement.
Q: What is your lead time?
A: For product order in stock.Can be shipped within 4 days. For customized products more than 100pcs. Production time 25-35 days.