1. Question: Are you a factory or a trading company? A: The original factory provides OEM/ODM services.
2. Question: Where is your factory? How can I visit there?
A: Henan Province; It is about a 2-hour drive from Xinzheng Airport.
3. Question: What material is your product made of?
A: UV cured polyurethane resin. We can also customize according to your formula.
4. Question: How can I get some samples?
A: Free samples will be sent, please contact our customer service as soon as possible.
5. Question: How is quality control?
A: Our previously shipped products have not had any quality issues as there are pre production samples before mass
production and final inspections before shipment
6. Question: How can I place an order and make payment?
A: Please contact our sales team, they will provide you with professional services, and we accept payment methods such as PayPal, T/T.
7. Question: How is the after-sales service?
A: Please contact the sales server via email and phone, and your question will be answered within 12 hours. (excluding Saturdays, Sundays, and holidays)
Question: How about import tariffs?
A: Please note that our sales personnel usually declare values based on customer requirements. *Import tariffs and taxes are not included in the price of goods or transportation *These costs are the responsibility of the buyer. *Please verify with the customs of your country to determine the additional fees before bidding/purchasing *If the goods are returned or destroyed due to inability to clear customs, the relevant fees will be paid by the buyer