We are happy to answer any of your questions.
1. Are you factory or trading company?
We are factory that located in Hongxin Industrial Park of Shenzhen City. We have our own R&D department, production department, quality control department, packing&shipping department, and sales department here. We also do trading and sourcing to meet needs of different customers and to maximize the advantages of different factories. Lankeda welcome your visit. :)
2. Do you produce all items yourself?
We design and produce some of the main key 3D printer parts like PEI flexible build plates, nozzles, heatbreaks, gears, silicon rubber heaters, heatbeds, hotends, 3d printer tool kits etc. We complete the processing and testing of all core products in our own factories. We believe no company can produce all of the various components be used on a 3D printer. Combining the advantages of different factories and combining different supply chains is to save money for customers.
3. Can I get sample before ordering?
Yes, sure. We have free sample policy for some items. We welcome your sample order. For customized items, we are happy to provide samples for your testing before mass production.
4. Do you offer discount for mass production?
Yes, we do. We have different prices for different quantities.
We sell at the best price you can get for a quality product and quality assurance service.
5. How can I pay?
We accept payment by PayPal, Bank transfer, and Alibaba trade assurance.
6. How do you ship the goods?
For most of the spare parts order we ship by door to door express like DHL/UPS/FEDEX. We can also send goods by train, by air, and by sea.We will provide you with a price comparison for different shipping methods. We will recommend the most suitable shipping method based on the quantity and the urgency of the order.
7. Except the items on your 3D printer parts catalog, what else do you sell?
Normally we put the common and popular items in our catalogue. We will not put the customized items and small demand items into our product catalog, but you can check with us whenever you are looking for any items.
8. Can you deliver the goods to my China agent?
Yes, we can help to deliver to any address in China.
9. Can you deliver the goods to my customers directly?
Yes, we can help to deliver to your customer's address directly.
10. Can I ask my other supplier deliver the samples to your factory to ship together with my order?
Yes, no problem.
11. If I give you a product photo or link, can you help me to purchase in China?
Yes, no problem.
12. I checked your sample, the quality is very good, but i want cheaper type, can you provide?
Yes, cheaper options available when both of us accept the new sample quality.
13. I am seller on Amazon, can you help to put my label on each product and ship to FBA warehouse?
Yes, no problem. We did this for many customers in the past years.
14. I am interested in selling your products, but I am new in 3D printing field, can you help me?
Yes, we will be glad to help you. After knowing your market, your sales channels, and your experiences (advantages and disadvantages), we will recommend some products that you can try to sell based on our years of experience in 3D industry, and provide technical support. We will do our best to help you get to know the industry faster and speed up sales.
15. I don't want my competitors know I buy from you, can you keep the secret?
Yes, sure. Lankeda keeps all customer information strictly confidential, and we believe this is very important for a long term cooperation.
16. Is there any chance to have a face to face talk with you?
Yes, sure
(1) We welcome your visit to our factory to have a face to face talk.
(2) We have plans to visit VIP customers every year.
(3) We attend exhibitions like TCT show or Formnext in Germany almost every year. We can meet there.
(4)We can have video chat or video conference via skype,ZOOM or wechat at any working time.