1. Do you offer after-sales service? We have established a clear product return and exchange policy to ensure that customers can return or exchange our products in accordance with the policy if there are quality issues or non-compliance after purchasing our
products. We will provide a detailed return and exchange process and operation guide to ensure that customers can conveniently return and exchange goods.
2.DO you provide samples?
Yes. If we have stock with your need product ,We provide sample for free,but you should pay the express cost.
3.What is your payment method?
For order less than USD$1000,100% deposit T/T. For order above USD$1000, T/T 30% deposit and 70% balance see B/L copy.
4.How long is your delivery time?
If there is inventory, it will take 3-7 days.Our delivery time is generally 15 to 30 days.According to the quantity.
5.how many years has your factory been established ?
Xiamen Century Sense Trading Co., Ltd. is located in Xiamen, the famous economic, cultural, and tourism capital of China, Fujian Province. Founded in 2014, the company specializes in manufacturing and selling various types of non-ferrous metal screws, nuts, springs, stamped parts, and CNC lathe parts. The parent company Xiamen Y.Z.Y Electrical Equipment Co., Ltd. is a professional screw production factory, established in 2008.
5.how many years warranty ?
The warranty for each product is different. If you need further clarification, send me the product link, and I will reply as soon as possible.
6. what is the minimum quantity for mass purchase ?
Different models can be mixed in one container, but the quantity of each model should not be less than MOQ.The MOQ for
each product is different, so it would be recommended to refer to the detail page of the product you are interested in. If you need further clarification, send me the product link, and I will reply as soon as possible.
7.what kind of packaging options do you offer ?
We use PP packaging, but we also customize packaging for our OEM customers.
8.what logistics company do you use ?
We use UPS, DHL, FedEx, EMS, TNT or the shipping agent as your request.
9.How about your design ability?
Do you offer OEM service? We have our own design department, and have offer design service for thousands of cooperative partner. OEM accept and offer confidentiality agreement "business secret contract" for your design safe.
10.There are many unqualified of fasteners in the market, how can you make sure your quality control?
We have passed “ISO9001:2015” certificate and strictly produce according to international standards