A: Our shop accepts payments through T/T, Western Union, PayPal, and Alibaba Trade Assurance. We recommend using Trade Assurance for added security.
Q: Can I order a sample before placing a bulk order?
A: Yes, we offer samples for quality assessment. The sample fee might be refundable when a large order is placed, and shipping costs are usually borne by the buyer.
Q: How long does it take to process an order?
A: Processing times vary depending on the product and order size, but typically range from 7 to 15 working days. Please consult us for exact lead times.
Q: Do you provide product customization?
A: Yes, we offer customization services for our products. Please discuss your specific requirements with our sales team.
Q: What is your return policy?
A: If there's a quality issue, we accept returns within 30 days of delivery. Return shipping costs are covered by us, subject to investigation and approval.
Q: How do you ensure product quality?
A: We have strict quality control measures in place, including pre-shipment inspections to guarantee our products meet your expectations.
Q: What are your shipping options?
A: We offer express, air, and sea freight options. The choice depends on your urgency, budget, and product dimensions.
Q: Do you provide shipping insurance?
A: All orders shipped through Alibaba Trade Assurance are automatically insured. For other shipping methods, insurance can be arranged upon request.
Q: Can I track my order?
A: Yes, we provide tracking information once the order is shipped, allowing you to monitor its progress.
Q: How do I handle any disputes?
A: If an issue arises, please contact our customer service team.