Q1: Are you a manufacturer?
A1. Yes, our factory was established in 2013 and has 11 years of experience in the furniture industry, specializing in the mid to high end market. Our products sell well nationwide with reliable quality and competitive prices.
Q2: What is the scale of your factory?
A2:Our direct operated factory covers an area of 5000 square meters and has over 200 workers.
Q3: What are your main products?
A3. Our main products are customized according to customer requirements, including living rooms, bedrooms, dining rooms, and outdoor furniture. We provide you with a one-stop solution to save you time and costs.
Q4: Can I choose a color?
A4. Yes, we have a variety of colors and materials for you to choose from.
Q5: Can I change the size of the product?
A5. Yes, you can change the size of the product according to your specific requirements, and we also provide our own standard sizes for all products.
Q6: What is your minimum order quantity?
A6. It depends on the design you choose. Usually, we do not require a minimum order quantity (MOQ).
Q7: Can I purchase some samples before placing an order?
A7. Yes, we can provide you with samples before placing an order, but you must pay for the sample fee.
Q8: How long is the production delivery cycle?
A8. It depends on the design you choose. Usually, our products can be ready for delivery within 7 to 60 days.
Q9: Can you provide warranty for your products?
A9. Yes, our warranty period is 10 years, and we are proud of our quality because every department has a professional quality control team. We will request detailed images of any issues or warranty claims - if an email with detailed images is sent, we will dispatch replacement parts at our own expense to repair the product or provide replacement parts in subsequent orders. In certain special circumstances, we may seek discounts as a solution.
Q10: What is your ordering process?
A10. It depends on whether you are purchasing regular or customized products. If it is conventional. We can give you a quote immediately. When customization is required, we need your detailed requirements. The process is as follows:
Inquiry - Send us your requirements (layout, design, etc.) - Choose the design you like and provide suggestions for each area of your project -3D rendering if needed - Confirm order - Pay deposit - Production - Delivery
Q1: What is the deposit payment ratio?
A11: The normal deposit payment ratio is 50%.