Q: What is the price of your service?
A: When the details of your goods are determined, such as weight, volume, loading city and destination city, the accurate price can be provided.
Q: How can I pay? When do I pay?
A: You can pay us through Alibaba payment link, Alipay, Western Union, etc. After receiving your package, we will verify with you whether all the information on the package is accurate. Then you can pay us.
Q: Can you help me check the goods?
A: Yes, we can help you check the goods and report the inspection results to you. Please provide your detailed requirements for the inspection and we can help you do this.
Q: Can you help me pick up the goods from the supplier?
A: Yes, we can do it. You provide the accurate pick-up address and we can pick up the goods from the supplier.
Q: Can you help me collect the parcels sent by different suppliers?
A: Yes, we can help you collect the parcels sent by different suppliers for free, and organize and merge the parcels according to your requirements. We provide 30 days of free storage period.
Q: Are my goods safe with you?
A: Of course it is safe, we have our own professional warehouse, and professional warehouse management personnel to store and inspect the goods. We can help you take photos and videos of the goods and send them to you.
Q: If the goods are damaged, can you help reduce the loss?
A: Yes, we can help customers purchase transportation insurance to minimize losses in the event of damage/loss of goods.
Q: How to track my shipment?
A: After sending the goods for you, we will send you a tracking number. You click on the relevant courier/airline/shipping company website and use the tracking number to track. We will also provide you with daily and weekly feedback.
Q: My supplier does not have the right to export, can you help me export the goods?
A: Yes. We can purchase the export license for you, handle the customs clearance procedures and ship the goods to you.
Q: I do not have the right to import, can you help me import the goods?
A: Yes. We can use DDP to transport the goods for you, and you do not need to clear customs yourself.