Q: It's an international Trading, how can I protect my payment or trust your company?
A: ACE is the Golden Suppliers on ALIBABA,In additional our company have done projects over 60 countries.Or you can contact us,we
can show you more latest exporting documents and records.
Q: Are you a Trading Company or a Manufacturer?
A: ACE is the manufacturer for balustrade and staircase, Located in Foshan where is only 1.5 hours away from Hongkong.
Q: Dose your glass have any certificate ?
A: Yes, all of our glass are approved by AS / NZS2208, CE & ANSIZ97.1.
Q: What is your manufacture time ?
A: 30-45 days depends upon deposit received and shop drawing siganture
Q:What is your MOQ order?
A: We have NO MOQ required, even one meter railing or one set staircase we can also supply for you.
Q:Do you accept customized design and size?
A: Yes, sure. The design and size all are according to customer customized choice.
Q:How to install your railings/stair?Is there any difference as local?
A: ACE team know well the staircase/railings installation for wood,metal,brick&concrete,we can provide you installation solution
or installation guide.And we can send our installation team to project site if necessary.
Q:What about your packages?
What can you do for me if the goods damaged when I open the container?
A: We use sealed Plywood crates with iron pallets which is tough and durable.
If products are damaged when you received, please send us the photos and we will replace you new one freely.
Q:What will you do if send me wrong orders ?
A: ACE will provide you Shop Drawing for confirm before production, If send you wrong orders, ACE will send you new one freely.
Q:This is my first time to import staircase&railings , I don't know how to import?
A:ACE can provide one stop service, we have over 12 years experience on exporting business ,we can do the importing for you , save
your time and money.
Q:Can you provide samples for quality testing?
A:Yes, the sample is available, but normally clients will need to charge the express cost.
Q:How long is the Quality Guarantee Time and after sales service?
A:ACE will provide 10 years Quality Guarantee, you can call us or send e-mail to us , we will reply you within 24 hours.
Thanks for being interested in ACE Architectural Products and service,Welcome to contact ACE team if you need any assistance!