We have our own factory and also do the trading business, from our point we focus on provide best services and best quality as much as we can to customer
2. How long do you need to prepare the devices?
Usually we need 7 work days to prepared machine, but cause customer may have different needs such as customized so we may need longer time utmost 14 work days to prepare, during the process we will keep contact and communication with customer to ensure they satisfied, before have the deal we will inform and confirm with customer the rough time we need.
3. How long do you need shipping the machine, will you provide shipping?
usually for Euro and US country if by air we need around 7 work days for shipping, in the special days such as festival may have some difference, but we will ensure customer receive the products asap, if by sea, usually we may need 20 work days for shipping, for Asian and other country else by sea around 40 days, by air around 15 days.
4. May I know the MOQ?
1 unit, we face to all kinds of customer, whether you need only 1 unit or you need 100 units, our group have the ability and strength to deal all the needs from customer.
5. Will you provide training?
Yes, we provide training with all kinds of language, we longing for let customer have a good experience and good feedback, so after receive machine, our beautician try best to help customer know how to use the devices and show best effect,
6. How about the warranty? if the machine have problem can I reback it?
For all the devices we provide 2 years warranty, we have professional engineer help you deal all the problem, if the machine broke not by people or purchase during the warranty we also free ship the machine parts for you. the first mission for our engineer is control the quality and serve our customer, so our customer rarely feedback there problem, yes if you receive the machine within 45 days but its broke you can't use it you can back it by Alibaba.