Q1: Your factory or trading company?
We are a factory, we provide OEM&ODM services. Some famous foreign supermarkets and we often collaborate.
Q2: You have the ability to do independent research and development?
Our engineering department has 15 people, we have the research and development capabilities. We also collect regularly each customer feedback, product improvement, and new product development. We also hold monthly new product launches.
Q3: about our Return Policy:
If you want to exchange the items received, you must contact us within 7 days of the receipt of your order. And you should pay the additional shipping fees incurred and the items returned should be kept in their original status.
Q4: What will you provide services?
If you do not mind, you can tell us the following information, you are factories, wholesalers, purchasing, dealers, consumers, or do engineering, design, or home. We can provide a detailed explanation for you. You will also patiently answered every question. We have established a customer complaint side, if you are not satisfied with our service, you can directly tell us via e-mail or telephone. We answer all questions for you.
Q5.How can I get a quote?
Send us your ideas or your design documents, advice us the size, quantity and packaging of the toy you want.
Q6.Can I place a small order?
Yes we accept small MOQ and trail order.
Q7.How can I match or choose the correct colors for the toys I want?
We use Pantone color mode in the production process (Version:Formula Guidance-Coated). For the special color effects, you could please provide some pictures for references.
Q8.How long does the production process take?
Sample will take 10-15 working days;
Mould will take 30-40 working days;
Mass production will take 30-40 working days. when we enter into collaboration, we will form a team of experienced salespersons, designers and sales managers to provide service for you as soon as possible. We will recommend suitable customization solutions according to your needs, follow up the delivery time and production progress, strictly control the product quality, so that you can customize worry-free.
Q9.What are your terms of payment?
Full payment is required before making samples and molds. As for the mass production, 50% deposit is required before production, and the balance and all freight charges shall be paid before shipment.
Q10.Do you provide transportation service?
Yes, we provide door to door transportation service based on your time plan and budget, also can accept your designated shipping company.
Q11.Do you accept co-branded collaboration?
Yes, we have collaborated with many customers on co-branded toy design.
Q12. Do you sell stock toys?
We have our own designer brand and have our own products and co-branded products. If you are a toystore owner or distributor, feel free to get in touch with our brand manager.
24 hours online! Looking forward to cooperating with you soon!