2. Why choose you?
We have an excellent well-trained, strong and experienced service team to provide customers with a comprehensive pre-sale service, product services and after-sales service. A skilled and experienced engineer team offer and help to solve technical problem from customers. Adhering to the principle of honesty and trustworthiness, we will respond quickly to customer questions and do everything possible to meet customer demands.
3. What is your MOQ?
There is no MOQ limits for our products in stock. If the product need to produce according to your requirements, we can discuss together.
4. What is your lead time?
Our delivery time depends on the needs of our customer. In generally, 3-5 days for products in stock. 7-15 working days for production.
5. How do you solve our problem?
If you have problems, please feedback problems with pictures or videos, our staff will quickly give feedback to the engineer and work with the engineer to assist in solving the problem. When needed, engineers will remotely connect to handle issues.
6. How do you guarantee quality?
1). Raw material Suppliers are long-term cooperated company.
2). Raw materials are checked by professional workers and machines
3). Inspections will be done during producing for every step. Order will be produced after the sample passed testing.
4). Do 48-hour aging test for all modules before assembling.
5). Test every cabinet's function after assembling
6). At least 72-hour aging test for whole screen.
7). Check and calculate order list products and spare parts quantity before packing ad shipping.
7. What service you can offer?
1). 24-hour On-line service. service, including counseling and technical guidance.
2). Paid CAD drawing service like steel structure drawing, 3D Naked-eye video. Free CAD steel structure design or CAD led accessories connection if you buy our products.
3). Failure maintenance of LED panels.
4). Free professional technical training
5). Paid software upgrade.
6). Warranty service
7). Free Engineering technical service for all products we offer. Paid technical service for other suppliers screen.
8). Customized led screen service.