Answer: Send inquiry to CHZ→Customer provides engineering information→Dialux simulation design→Confirm design plan and
product→Specification confirmation→Quotation→Sample list confirmation→Form invoice→Payment bank document→Sample delivery→Sample
satisfaction→Big order list→ Formal invoice → 30% deposit payment in advance → production ready → 70% balance bank check →delivery
→ after-sales serviceA: According to different types of lamps, a 5-7 year warranty is provided. If the product fails during the warranty period due to quality problems, we will immediately send out new replacements and freight charges in case of emergency. Or, we prefer to send a replacement for the next order.
A: For sample orders, we can accept wire transfer 100% in advance, PayPal, Western Union. For large orders, please pay 30% deposit by wire transfer and pay 70% balance before shipment. For large orders, letters of credit
Answer : For sample order, we can accept T/T, Paypal, West Union, 100% in advance. For bulk order, 30% deposit in advance by T/T, 70% balance before shipping. For very big order, L/C is negotiable.
Answer : Yes, but order quantity is requested depending on different lights.
Answer : Yes, we can offer our professional solution for you, IES file is available if you have the design team.
Answer: Low MOQ, 1pc for sample checking is available .
Answer: We usually ship samples and small quantities of products that customers need urgently with DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. High-volume product transportation is available for airline or maritime transportation. The shipping time is updated according to the actual situation of the shipping company.
Answer : We offer both online and on-site installation instructions and testing. Please communicate with us in advance, we will negotiate to confirm the more appropriate guidance to ensure the smooth completion of the project.
Answer : Firstly, Our products are produced in strict quality control system and the defective rate < 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will send out new replacement to you immediately for you to solve the problem.
Answer : You can visit us by visiting our foreign branches. We have teams and warehouses in Spain, USA, Nigeria and Nicaragua can provide you with comprehensive pre-sales and after-sales protection. You can also pay attention to it through our official website.