1.Q:Are you a factory or a trading company?
A:We are professional manufacturer with 13 years experience.
2.Q:Can I visit your factory before order?
A:Yes, welcome to visit our factory. One hour near Shenzhen Airport.
3.Q:Can I mix the items to place order together?
A:Yes, we accept mixed items.
4.Q:Can I get a sample?
A:For normally stock products, we can provide a free sample.( If it is good, come back with orders, please, for mutual business
growth)
For customized products, sample fee is charged based on mold and logo. Please don’t worry, we will refund the sample charge when
you purchase orders.
5.Q:What you need if I want to custom product?
A:(1) desigh work,format accept: AI, CDR, PDF, JPEG, IGS, STL, STP format
(2) size, thickness and material
(3) the color to plate, PANTONE color number
(4) quantity, logo printing and packing requirement
6.Q:What is your terms of payment?
A:PayPal, T/T, Western Union, Escrow,etc.
7.Q:How to place an order?
A:
8.Q:How do you treat quality complaint?
A:First of all, our ctrict quality control will reduce the quality problem to near zero. If there is a real quality problem
caused by us, please send pictures or viedos of the problem. We will send you free goods for replacement after confimed.
9.Q:What is LEADTIME for production?
A:Normally stock items will be shipped within 48 hours, custom product about 7-15 days delivery (according to the quantity of
product).