Q1: Do your pet medical devices comply with international standards?A1: Yes, all our products strictly adhere to international standards, including ISO 13485 certification for medical device quality management systems. We also obtain product certifications according to specific requirements of different countries to ensure compliance with local regulations.
Q2: What after-sales service support do you provide?
We provide comprehensive after-sales service for our overseas customers, including:
*24/7 online technical support *Remote diagnosis and troubleshooting
*Regular software updates *Training videos and operation manuals (multilingual versions)
*Remote technical support: Our engineers can diagnose and solve most technical problems through remote connection.
*On-site repair service when necessary: For complex problems that cannot be solved remotely, we will dispatch
technicians to the site for repairs.
Q3: How many years of experience does your company have in the field of pet medical equipment?
A3: Our company has 10 years of rich experience in the field of pet medical equipment. Our R&D team consists of experienced veterinarians and engineers, ensuring that our products meet both clinical needs and technological innovation.
Q4: How long does it take from placing an order to receiving the goods?
A4: Typically, it takes 1-2 weeks from order confirmation to product delivery. This includes production, quality inspection, and international shipping time. For special orders or urgent needs, we can provide expedited service, with specific timelines to be discussed with our customer service team.
Q5: Are your devices suitable for pet clinics of different sizes?
A5: Yes, our product line covers equipment suitable for pet clinics of various sizes. From small portable devices to large comprehensive diagnostic systems, we have corresponding solutions. Our sales team can recommend the most suitable equipment configuration based on your clinic's specific needs and budget.
Q6: Do you provide training for equipment usage?
A6: Yes, we provide comprehensive equipment usage training for all customers. This includes initial on-site training, online video tutorials, and regular remote training courses. Our goal is to ensure that your team can fully utilize all the functions of the equipment, improving diagnostic and treatment efficiency.