Pre-sale Service
1. Welcome to send sample material to us for testing laser marking engraving for you.
2. We offer pictures, videos and other relevant documents for you to know more about the machine.
3. We are online and would respond fast to answer all your questions.
4. If you have chance visiting China, you are warmly welcome to visit our factory.
After-sale Service
1. Any parts have a quality problem during the warranty period, We will send you a new replacement for free. And Customer affords the replacement shipping cost.
2. The training video, detailed manual, and catalog sent with the machine. The customer could study the operation of the machine by watching the clear training video.
3. If there is a technical problem or new inquiry, We provide fast response to service support by online or email even if need by the phone call.
4. Professional technical support and after sales following up. A free software update.
FAQ
Q1: Can I get a machine according to my own requirements?
A: Sure.We accept OEM and ODM.
Q2: This is the first time I use this kind of machine, is it easy operate?
A: There are guide video that show how to use machine and English instruction book send to you with machine. If there is still have any question, we will provide free professional guide for you until you could use machine
well.
Q3: What’s your MOQ and delivery?
A:Our MOQ is 1 set machine. We could send machine to your country port directly, please tell us your port name. There will be best shipping freight and machine price send to you.
Q4: What are the primary products of your company?
A: Our primary products include sheet metal laser cutting machine, tube laser cutting machine, precision laser cutting machine, laser welding machine, and laser equipment parts & consumables.
Q5: Where is your fiber laser equipment applied to?
A: Our Fiber Laser cutting Machine is suitable for all kind of stainless steel, carbon steel, aluminium, copper, galvanized steel, electrolytic steel and silicon steel etc.
Q6: What are the advantages of your laser equipment?
A: By using Hymson brand laser, you can monitor end-to-end process and take complete control of all the machining process. The whole machining process will be done smoothly, which will greatly improve production efficiency. In addition, the precision and consistency of the products in mass production is guaranteed.
Q7: How to do control the quality when you produce laser equipment?
We introduce international advanced production technology, and strictly implement a series of measures of quality and cost control to ensure the quality of laser cutting machine. In addition, all raw materials are strictly inspected in accordance with international standards before they are put into production.
Q8: Which countries are your laser machinery sold to?
Our laser cutting machine sell all over the world, such as United States, Spain,Netherlands,Poland,France,Turkey,
Switzerland,Iran,Egypt, India, South Africa, Malaysia, Canada,Mexico,Colombia,Brazil,Chile,Korea, Japan and many other countries.