1. What are your main products?
We specialize in home use beauty device and personal care products, such as ipl hair removal device, face neck lifting massager, eye skincare wand, vacuum blackhead remover, water oxygen device, menstrual heating pad, etc.
2. Can your products be customized?
Yes, we offer customization services. Whether it's product design, packaging, or branding, we can tailor our products to your specific requirements. Please contact us to discuss your needs and customization details.
3. What is the Minimum Order Quantity (MOQ)?
Our MOQ depends on the type of product and detailed request. Generally, we don't have MOQ requirement for the products in stock. If you have specific needs, please contact us for more information.
4. What is the production and delivery time?
Typically, production time is 1-30 days, depending on the order quantity and complexity of the product. Delivery
time varies based on the destination. We strive to complete each order on time and will provide an accurate delivery schedule upon order confirmation.
5. Do you provide samples? What is the sample policy?
Yes, we can provide samples. Sample costs vary depending on the product, and in many cases, the sample cost can be refunded after placing a bulk order. Please contact us for specific sample policies.
6. What payment methods do you accept?
We accept various payment methods, including T/T (Bank Transfer), Trade Assurance of Alibaba, PayPal, Credit Card, Debit Card, Western Union and Cash. Payment terms can be negotiated based on the order details.
7. Do your products meet export standards?
Yes, all our products meet international export standards and come with the necessary certifications and compliance documents such as CE, FCC, ROHS).
8. How do you handle after-sales issues?
We provide reliable after-sales service for all products. If you find any quality issues upon receiving the goods, please contact us within 7 days. We will offer a replacement, repair, or refund based on the situation.
9. What shipping methods do you offer?
We offer various shipping methods, including sea freight, air freight, and express delivery (such as DHL, FedEx, UPS). We will recommend the best shipping solution based on your needs and order volume to ensure the goods arrive safely and on time.
10. How can I contact you for more information?
You can reach us through Alibaba's instant messaging tool or send an email to sales@szaosotech.com. We will respond to your inquiry as soon as possible and provide all the information you need.