Q1: What are your payment terms?
For OEM orders, we require a 30% deposit, with the remaining 70% due when the goods are ready, payable via T/T. For ready-to-ship in-stock items, full payment is required before shipping.
Q2: What is the lead time?
For ready-to-ship in-stock items, we can ship within 5 business days upon receiving full payment. For OEM items, it takes 7 days to produce samples. Bulk production takes 2 to 8 weeks after the pre-production sample is confirmed and the deposit is received.
Q3: What is the minimum order quantity (MOQ) for ready-to-ship in-stock items and OEM orders?
For ready-to-ship in-stock items, the MOQ is 1 piece/1 set. For OEM orders, we need to evaluate your sample, material, and color in order to provide you with the minimum quantity required.
Q4: Can we use our own logo or design?
Yes, you can use your own logo or design. If you only have an idea, our professional designers can assist you in creating print,heat seal, or label logos on the garments.
Q5: What is your sample policy?
We offer free samples; however, you will need to cover the courier costs for shipping via express services such as DHL, TNT, SF, Express, UPS, or FedEx.
Q6: Can you provide a discount?
We primarily offer wholesale services and will provide you with the best price based on your order quantity. Generally, larger quantities result in lower prices.