Q1: Can you handle OEM/ODM orders? What is the MOQ for OEM/ODM? Do you support low MOQ for distribution?
A1: Yes, we offer comprehensive OEM/ODM services including design, development, molding, production, shipping, and custom logos and colors. The minimum order quantity (MOQ) for OEM/ODM is typically 500 units.
For distribution, we support low MOQ orders, particularly with our popular HIKINS products, which are in stock and highly demanded in North America and Europe. We believe these products will generate significant profit for you.
Q2: What certifications do you hold?
A2: We hold a range of certifications, including CE (EMC, LVD), ROHS, CB, FCC, CCC, and SAA.
Q3: What is your warranty policy?
A3: Our robot vacuum cleaners support software remote upgrades, and we provide lifetime after-sales service. For quality-related issues, we offer a warranty period of 1 to 2 years.
Q4: What are the general applications of the robot vacuum cleaner?
A4: The robot vacuum cleaner is designed for hard floors, such as wooden and marble surfaces, and is also suitable for short carpets.
Q5: Can the robot vacuum cleaner be scheduled for cleaning?
A5: Yes, the cleaning time can be scheduled using the remote controller or smart app. Detailed instructions can be found in the product manual.
Q6: Does the robot vacuum cleaner have an anti-fall feature?
A6: Yes, the robot is equipped with cliff sensors for anti-fall protection. It can detect potential drop-offs up to 15mm in height to prevent falling.
Q7: What is the production capacity of the robot vacuum cleaner?
A7: For regular models, our production capacity ranges from 1,000 to 2,000 units per day.
Q8: How long does the OEM/ODM process take?
A8: Yes, we accept OEM orders. For ODM, sample delivery times depend on PCB development and the management of parts and accessories in the supply chain.