Q: Are you manufacturer? A: Yes, we are manufacturers.We can provide OEM / ODM customized service according to our customers’
various application and demands.All of our products are fully patented, design, hardware and software,mold,assembly are done by our own team.
Q: What is the minimum order(MOQ)?
A: We accept one unit for standard products.we can even customized with your logo if needed. If require OEM, will see detailed requirements and confirm MOQ to you from our sales department.
Q: Can we get the free sample?
A: Sorry, generally we would not provide the free sample. If the customer confirm the specification and price, they can order the sample firstly for the testing and evaluation.
Q: How to order and pay?
A: We accept T/T (bank transfer), Alibaba online,Western Union 1 Trade Assurance
Q: What's Your Products Warranty?
A: We Offer 24 Months Warranty after shipment sent.
Q: How long it will take for delivery?
A: For production lead time around 3-10 days, depending on requirement, and shipping time by DHL/UPS/FEDEX/TNT, delivery time would around 3-7 working days. For some remote places, delivery time maybe a little bit longer.
Q :How to repair the device if any problem ?
A: We will provide technical support online to solve problem; If for the hardware problem , we could send the parts or components and teach customer to fit if they have technician or can also send back to us to fix it.
Q: Can you do customized and distribute our product?
A:We are professional e bike manufacture with 8 years of manufacturing
experience,Support any customization, distribution and wholesale of products.