Q1 :Is our company manufacturer or trader ?
A1: 100% manufacturer . Our factory is located in Donggaun City, China for more than 20 years.
Q2 :How can clients get the samples ?
A2: Before customers place orders, we can make samples after charging sample fee, and refund part of sample fee after customers place orders. After the sample is confirmed, we will start mass production.
Q3 :How can clients get a quotation?
A3:We will offer you the best quotation after we get the product description such as materials, sizes, shape, colors, quantity, surface finishing, etc.
Q4 : What software do our factory usually use ?
A4:We usually use PDF, AI, dxf,dwg,step,stl software. However, if you do not send us these soft-wares ,our designers can help clients with design.
Q5 : How about our lead-time ?
A5: Sample lead-time is about 5 working days, and mass production is 15-25 days .
Q6: How to make sure high quality ?
A6: We can send you video at any time for confirmation . If there are any quality problems, we will make new free samples and send you again .
Q7: What's your payment terms?
A7: Our usual payment are Paypal,T/T, Western Union,and Paypal . Meanwhile, we accept Alibaba Assurance payment . If the business amount is below 3000$, full payment is settled before mass production.
If the business amount is above 3000$, 30% deposit is paid before mass production, and balance is settled before shipping.