1.Can I order exactly the same product as the popular product (without custom packaging)?This needs to be judged according to the specific product and your market
● If the product has been underwritten by other customers, we can only provide you with a similar product appearance;
● If the product is only sold in some regions or platforms, we can provide it to you without conflict;
● If the product is not underwritten by any customer in any region and platform, we are happy to provide it to you.
Please contact us for specific details.
2.Can you provide samples for the product?
We can provide free samples, you only need to pay the courier fee, contact us for your favorite sample.
3.How to guarantee the quality of Foreseen Optics products?
We strictly comply with the international optical industry standards, all products before the factory go through multiple quality inspection process. It mainly includes:
● Optical performance test: to ensure that the magnification and clarity of sights, telescopes and other products meet the standard.
● Durability testing: Through environmental simulation testing, ensure the reliability of products in extreme weather conditions and real use scenarios.
● Customer feedback tracking: We track customer feedback for a long time and continue to improve products.
● Third party inspection: All our products support professional third party inspection.
4.What is the delivery period and transportation?
●Sample delivery: The general sample production cycle is 3-15 working days.
●Large volume orders: Depending on the number of orders and product complexity, the production cycle is usually 15-40 working days. We will negotiate the delivery time with you according to your product marketing requirements to ensure timely delivery within the scheduled time.
5.What are the modes of transportation?
We support a variety of transportation modes, including:
● Express: Suitable for small batch orders, support DHL, FedEx, UPS and other international express companies, usually take 3-7 working days.
● Sea transport: suitable for large orders, economical, but the transport time is longer, usually takes 30-45 days.
● Air: Suitable for medium orders, fast transportation but relatively high cost, usually takes 7-10 working days.
We have a professional export documentation team and logistics partners to help you receive your goods smoothly.
7. What should be done if there are quality problems with the received products?
We promise to be responsible for the quality of our products. If you find any quality problems after receiving the goods, please contact our customer service team as soon as possible. Our after-sales services include:
● Logistics damage: Please keep the photos and videos of product damage when you receive the goods, we will work with you to claim compensation from the logistics company.
● Product replacement: If the quality of the product itself is confirmed, we will provide replacement products free of charge.
● Warranty service: Usually ordinary non-waterproof products we promise one year warranty, waterproof products we promise two years warranty, military products we promise five years warranty.
Contact us now to get the most competitive factory price for your target markets and your target customers !
If there is any questions or requirements, please don't hesitate to cantact with us, looking forward to cooperating with you soon,thanks !