Q: Are you a factory or a trading company?A: We are a factory established in 2012, located in Weihai, Shandong
Q: Why are your prices higher than those of other suppliers?
A: In fact, the machine uses Panasonic, Siemens, Schneider, Omron and other core components to ensure quality and stable operation. And it's easy to replace once it breaks.
Q: Do you have installation services?
A: Installation service is available at any time. We will provide you with instructions and videos and provide pre-sales and after-sales services to help and guide you to use the machine well.
Q: How long is the warranty period?
A: One year. The damage caused by quality reasons can be replaced free of charge within one year, and the damage caused by improper operation shall be compensated by the buyer.
Q: Will your machine meet our needs well?
A: We will give you a plan based on your specific requirements. Each machine is customized to meet your needs.
Q: How can we ensure the quality of the machine after placing an order?
A: We will send you pictures and videos before shipment for you to check the quality. You can also arrange for the quality to be inspected by yourself or your contact at a third-party inspection agency.
Q: After we remit the money to you, will you not send the machine to us?
A: We have formal business licenses and certificates. If you don't trust us, then we can use Alibaba trade guarantee service or letter of credit payment to guarantee your funds.