Q1: Are you a manufacturer or trade company?
A: We are a manufacturer local in Shenzhen, China, and have two oversea sale teams in Shenzhen and Fuzhou.
Q2: Can I have a sample order for led light?
A: Yes, we welcome sample orders for testing and quality checking, mixed samples are also acceptable.
Q3: What's the usual order process?
A: First, message us your detailed requirement and application environment. Second, we will recommend some suitable products and solutions. Thirdly, after confirming all details, customers will issue the purchase order and make payment to confirm, then we start to produce and arrange shipment.
Q4: What about the production time?
A: 5-7 days for sample order, and 15-25 days for mass production.
Q5: What about the delivery time?
A: For express, 5-7 days to Australia, and 7-10 days to US and EU. For shipping delivery, 15-20 days to Australia, and 35-45 days to US and EU.
Q6: Do you support OEM and ODM?
A: Yes, we can do ODM and OEM, put your logo on light or package is available. Besides, we can help to make the label and color box according to your requirements.
Q7: What's your after-sales service?
A: We have a professional team in charge of after-sales service, and a service hotline dealing with your complaints and feedback.
Q8: How do you deal with the defective?
A: All of our products are produced in a strict quality control system, the defective rate is less than 0.2% according to our shipment records. We offer 5 years warranty for this product, if there is any defect during the warranty, please provide pictures or video of defective lights, then we will ship new lights to you within a few days or send them together with your next order.
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