1.Could we get samples from your factory? Yes, We provide samples, while, the freight for express is on buyer's account.
For the samples in stock, we can send to you as soon as you make the payment.
2.What customization services can you provide?
Customizationservice includes LOGO printing, color painting, etc. LOGO printing include screen printing, hot stamping, label.
A. Painting:Please provide Pantone code.
B. Logo: File in AI or PDF format. Please note in the AI file, pictures need to be embedded and
letters outlined.
C. Box: Please provide your design in AI or PDF format.
3.How products are packed?
A. Without customization,common carton box.
B. With customization, carton box plus individual slots.
C. Negotiable if bubble wrap, wooden structure orother special package requested.
4.What is the lead time?
Without customization 5-10 days, customization 15-20 days. Quantity over10k, the lead time needs to be consulted.
5.What is your shipping terms?
A. For small trial order, FEDEX, DHL, UPS, TNT, etc canbe provided.
B. For larger order, we can arrange shipment by sea or by air according to your requirement.