1.Q:Are you a manufacturer or a trading company? A:We are a company with 13 years of experience in manufacturing and sales. We have our own factory and we are committed to creating high quality products, if you are interested in our products, please contact us!!!!
2.Q:How long does it take to learn how to use a machine?
A:The software has instructional videos that are easy to learn, and we can also help you learn the laser online. However, when working with different materials, it takes some trial and error to master the speed and power settings. Therefore, we include a comprehensive guide with recommended speed and power settings for various materials. If you have any questions during use, we will always send someone to answer your questions for you.
3.Q:What is the packaging of the product? Is it safe in transportation?
A:(1) Inner: plastic stretch film and white foam.
(2)Middle: small pieces of wood and screws.
(3)outside: standard export wooden case. So,the laser machine will send to you safely. In case the machine was damaged , please contact us ,We will process the replacement as soon as possible to ensure that it arrives in time .
4.If there is a problem with the machine what will you guys do to fix it?
A:We provide two years warranty. During the warranty period, we will provide the damaged products for free. After the warranty period, we still provide repair service.