FAQ
1. Q: Can this machine make my bricks or bricks of other sizes? A: We will design and make mold according to customer's drawing.
2. Q: Is your company a manufacturing company or a trading company?
A:We are a direct factory, not an agent or trading company,and the quality and after-sales service are guaranteed.
3. Q: How can I trust the quality of the machine?
A: Our products have passed the ISO 9001-2000 and CE certification. We have 20 years of history in manufacturing machines, with rich experience,updated technical ideas and applications.
4. Q: When will you deliver the goods?
A:Usually 20 days after receiving buyer's deposit and mold confirmation.
5. Q: What are the payment terms?
A: Full payment is required for payments below $1000. For payments above $1000, the advance deposit paid by T / T is 30%, and the balance before t / T loading is 70%. You can also choose other trading methods.
6. Q: Does the price include mold?
A: Yes, the above price includes a set of mould.
7. Q: Would you mind providing video?
A:The video can be sent to you, please contact me.
8:Q: What is your warranty terms?
A: We offer 18 months warranty for all quality problems.
9:Q: How to install and maintain the machine?
A: We can teach you to install or maintain the machine by video, email, pictures..... If it is a large project, we can arrange our engineers to help you install or maintain it in your country. If you need spare parts, we can provide them for free or at cost price, you need to pay the courier cost.
10:Q: Assignment and training of engineers?
A: We can provide manuals, working videos, installation videos, pictures first, and we can also assign engineers to go abroad to install or train the machine for users.
OUR SERVICES
1.24 hours online service.
2.Email: xiangruimachinery88@gmail.com
3.Can be customized according to customers' requirements.
4.Please check again before shipment.
5.Ship on time.
6.We can test the machine before shipment if customers need.
7.The more you need, the cheaper the unit price.
8.Help customers to ship.