Q: Are you a factory or a trading company?
A: Our company is a manufacturer and trader specializing in design and development, with over 20 years of production experience
Q: How to obtain a quotation?
A: Please help send us the flow rate, head, power, diameter, voltage, frequency, and quantity of the pump so that we can provide you with an accurate quotation
Q. What is your delivery time?
A: We have inventory of sample orders, and container orders take 7-15 days. (Busy seasons may require more days)
Q: What is your warranty? What should we do if there is a problem?
A: We provide a one-year quality warranty. If there is a quality issue, we will provide replacement through international express delivery. Immediately deliver replacement parts in stock. If there is no stock, the time should depend on the material ordering time, which is usually 10-15 days
Q: How do we install the pump?
A: We have a professional installation team that can provide a one-stop installation guide
Q: What are your payment terms?
A: Usually, before delivery, a wire transfer accounts for 30% -50% of the total amount as a deposit and balance. An irrevocable letter of credit at sight is also acceptable. Payment for sample orders can be made through PayPal or Western Union.
Q: How to place an order?
A: Send inquiry → Basic quotation → Confirm details → PI&contacts → Pay deposit → Production (7-15 days) → Pay balance → Delivery (5-8 days by air, 28-35 days by sea) - After sales service.